All orders are shipped from our studio here in Melbourne, Australia through Australia Post and their network of international delivery partners.

Australia — 1–2 business days
UK, US, New Zealand & Asia — 3–5 business days
Europe & Canada — 4–7 business days
Rest of World — 5–9 business days

Metro areas only. Regional destinations may take 1–2 additional business days. For expedited shipping, select courier at checkout. 

We will process your purchase within three business days.

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor the status of your delivery.

For international purchases, the carrier may change when the parcel enters your country. The tracking number provided should still work, however, if an issue arises please contact care@hadiahmadipour.com.

International shipping is available to most countries.

Please ensure that your shipping address is complete and accurate to avoid processing delays or returns.

Additional customs fees, duties, or taxes may apply depending on your location. These charges are the responsibility of the customer. We do not process refunds for returned packages due to unpaid custom fees.

You can return any garment within 14 days for a store credit. We do not offer refunds. To exchange a garment for a different size or item, simply use your store credit to repurchase via our website. Please note size exchanges are subject to availability at the time of repurchase.

How to Initiate an exchange
Please contact us at care@hadiahmadipour.com within 14 days of receiving your items. Let us know the item you would like to exchange and your order number.

Upon our reply please post the garment to the return address provided within three days of the exchange being authorised. We do not supply return labels: you must organise shipping with your local postal carrier and cover all return costs. You must retain your tracking information, and send a copy to us. Returns without tracking information may not be accepted.

Once we receive the original garment, we'll make sure it meets the return standards listed below. Provided your original garment meets these standards, we'll then send your store credit note via email. In the event we receive an item in unsuitable condition, or an item is lost in transit, we are unable to provide a credit note or refund.

Garments must be returned new and unused, with all packaging and accessories included. Garments that smell of perfume or other odours will not be eligible for exchange. Please take care to confirm your garments meet the return standards before shipping to avoid disappointment.

Please ensure the address provided is a secure location and all details are accurate. We do not refund packages that are stolen nor lost due to incorrect address.

If your order is damaged upon arrival, please contact us at care@hadiahmadipour.com within 7 business days of receiving your package.

If an order is returned to us due to an incorrect provided address detail or multiple delivery attempts, you will be responsible for paying the redelivery fee. If you are unable to accept a redelivery we are not able to process a refund, alternatively we can offer you a store credit to repurchase something at a later date.